Contact

The fastest solution is through the store or distributor where you bought the device. If that fails, use the form and include photos plus your batch code. We will make it right.

Warm the device in your hand for a minute, then take a gentle primer puff. If that fails, contact the shop where you purchased it. Still stuck? Use our contact form with photos and we will troubleshoot or replace.

Start with your retailer for the quickest resolution. If they cannot help, send us the purchase receipt, batch ID, and photos. We review every case and offer replacement or credit when appropriate.

Drop it at an electronics recycling center or a dispensary that accepts vape returns. The built-in lithium cell should not go in household trash.

A two-milliliter Tankd disposable delivers around six hundred puffs. The count depends on draw length, frequency, and battery charge level.